Privacy Policy
This Privacy Policy explains how Go Host Ltd t/a HiveWatch ("HiveWatch", "we", "us") collects, uses, and protects data when you use the service.
1. Data We Collect
Account details (name, email), team membership, billing identifiers (via our payment processor), monitor configuration (URLs, intervals), uptime logs (timestamps, response codes, timing), and limited diagnostic metadata.
2. How We Use Data
To provide monitoring, send alerts, improve reliability, support customers, process billing, detect abuse, and comply with legal obligations.
3. Legal Basis
Performance of contract (providing the service), legitimate interests (improving & securing), and compliance with legal duties. Marketing communications require consent where applicable.
4. Cookies & Analytics
We use essential cookies for authentication and session management and minimal analytics to understand feature usage. No invasive tracking scripts are deployed without consent.
5. Data Retention
Uptime logs retained per plan limits (currently 30 days). Account, billing, and audit records retained as needed for operations and legal compliance.
6. Third Parties
We use trusted sub‑processors (e.g., hosting, email, payment processing). They only process data under contract and necessary safeguards.
7. Security
Encryption in transit (TLS), role‑based access, least privilege, monitoring, and periodic reviews. No system is perfect; responsible disclosure is encouraged.
8. International Transfers
Data may be processed in jurisdictions where our providers operate, subject to contractual safeguards (e.g., SCCs where required).
9. Your Rights
Subject to applicable law: access, rectify, delete, export, restrict or object to processing. Contact us to exercise rights.
10. Children
The service is not directed to children under 16 and we do not knowingly collect their personal data.
11. Changes
Material changes will be notified in‑app or by email. Continued use after effective date indicates acceptance.
12. Contact
privacy@hivewatch.co.uk · Go Host Ltd t/a HiveWatch.