Terms of Service
These Terms of Service ("Terms") govern your use of HiveWatch provided by Go Host Ltd t/a HiveWatch ("we", "us", "our"). By creating an account or using the service you agree to these Terms.
1. Service Description
HiveWatch provides website uptime and performance monitoring, alerting, DNS insight, and related tooling. We offer a free tier with usage limits and a paid Premium plan with enhanced features.
2. Accounts & Teams
You are responsible for safeguarding your login credentials and any activity under your account or teams you administer. Team owners grant and revoke access at their discretion.
3. Acceptable Use
You must not abuse the platform, probe infrastructure without permission, circumvent limits, or monitor targets you do not control or have lawful permission to monitor.
4. Availability & Changes
We strive for high availability but provide the service on an "as is" and "as available" basis. Features may change and we may suspend or terminate accounts violating these Terms.
5. Billing
Premium subscriptions renew monthly until cancelled. Fees are non-refundable except where required by law. Downgrading may reduce or remove features and limits.
6. Data & Logs
We store monitor configurations, status logs, and limited diagnostic data to provide functionality. You retain rights to your own content. We may aggregate and anonymize metrics for analytics.
7. Security
We apply reasonable technical and organizational measures. No system is entirely secure; promptly notify us of suspected vulnerabilities or breaches.
8. Termination
You may cancel at any time. We may suspend or terminate for breach or misuse. Upon termination we may delete data (subject to legal obligations).
9. Disclaimers & Liability
To the fullest extent permitted by law we disclaim warranties and limit liability to fees paid in the preceding 12 months. We are not liable for indirect or consequential damages.
10. Changes to Terms
We may update Terms with notice. Continued use after effective date constitutes acceptance.
11. Contact
For questions contact: legal@hivewatch.co.uk (Go Host Ltd t/a HiveWatch).